Returns and Exchanges
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Returns and Exchanges

 Returns & Exchanges

We understand that there may be times where you would like to return a particular item for a refund or store credit (minus shipping charges). This is totally okay with us! We will gladly accept returns provided the items are unopened and unused.

Refunds

There will be a $2.00 restocking fee applied to each item returned for a refund. After receiving and inspecting the returned item(s), we will refund your original method of payment with the amount of your purchase price minus any applicable restocking fees and shipping charges.

Store Credit

There are no restocking fees applied to returns for store credit. After receiving and inspecting the returned item(s), we will promptly issue you a private coupon code for the amount you are owed (minus shipping charges) that you can then apply to any future purchases made in our store. This is the best way to "exchange" an item since you can take your time to select an ideal replacement and place your order whenever you please.

  • Store credit coupons do not expire.
  • Store credit coupons can be applied to anything in our store (including shipping charges).
  • Store credit coupons can be given to another person if you do not wish to use them yourself.

Processing Time

The entire refund / store credit process takes between 3 to 7 business days following the receipt of the goods. If we have any questions or concerns with your request or items we will contact you by email.

To Make a Return

To request a return for a refund or store credit, please contact us by clicking here. We will contact you within 2 business days with RMA instructions. Your email should include:

 

  • Your name
  • Your email address
  • Your order number
  • Items to return & reason
  • Whether you want a refund or store credit

 

Mail Returns To

for USA and International orders:

Messy Mansion
Attn: Reeceiving Dept
106B Capitola Drive
Durham, NC 27713
USA

Or for Australian orders:

Attn: Returns
Messy Mansion
258 Foxlow Street
Captains Flat NSW 2623
Australia

Be sure to write the RMA number you receive from us on the box!
PLEASE DO NOT RETURN ANY PRODUCTS UNTIL YOU'VE RECEIVED AN RMA NUMBER FROM US!

We are not responsible for return packages lost or damaged in transit! Please ensure you package your return items carefully.